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Aurea Platinum

Platinum Support delivers a world-class, concierge-level service and support solution for on-premise or cloud customers.You'll benefit from tremendous cost savings as you tap into top tier resources and services to maintain the health and performance of your Aurea solutions. Platinum combines our top-shelf support, world-class future proofing services, and self-help offerings into one comprehensive package.

Aurea Platinum Support includes

Enhanced support

  • Front-of-line issue resolution so your priorities come first
  • 24×7 phone access, and our fastest SLA response-times

Application management

  • Utilization audits for visibility, insight, and benchmarking of cloud traffic demands
  • Architecture and design reviews to make sure your systems are optimized for your business goals
  • Production readiness checks to validate your go-live plans and protocols

Platinum also includes

  • Online self-service
  • One-hour response for critical issues
  • Extended support for legacy versions
  • Regular health checks
  • Unlimited development licenses
  • Application performance tuning

Dedicated Success Associate

  • Dedicated expert focused on managing and resolving your top issues that affect your business and technology.
  • Executive committee access for firsthand opportunities to share concerns and success


  • Managed upgrade services included to simplify your transition to our latest versions
  • Prime Kickstart to accelerate Aurea Prime benefits by installing and testing any Prime product

What clients say about Platinum

We’re a Platinum customer. I have a team that knows what we have implemented and our customizations. When we ask to change something, they can interpret where change may be needed. It’s a far faster road to production.

—Vice President, IT

Recommended Resources

Platinum Overview
What’s in Platinum? Read this overview to find out.

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Platinum Benefits Guide
Learn more about how Platinum Support delivers the best in support and service.

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British Airways Case Study
Learn more about how Platinum Support delivers the best in support and service.

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